Privacy Policy

On GoHealthGenic, we’ve crafted this Privacy Policy to provide a clear and concise explanation of how we, (“GoHealthGenic,” “we,” “us,” “our”), gather, utilize, and disclose information related to you

Please note that this Policy exclusively applies to our Services and does not extend to any external websites, applications, or services beyond our control. It additionally pertains to personal data collected offline, such as when you reach out to us for support via phone or at conferences and events.

By accessing or utilizing the Services, you acknowledge the applicability of this Policy. It is crucial to carefully read and understand our information handling practices outlined in this Policy. Should you have any inquiries about these practices, feel free to reach out to us at [email protected].

Information We Collect

Our data collection methods vary depending on your interaction with the Services, and this information is gathered directly from you, automatically, or through other sources.

Information You Provide to Us

• This data may encompass:
• Contact information (e.g., name, email, phone, address)
• Account information (e.g., login details, preferences)
• Demographic information (e.g., gender, birth date, marital status)
• Order information (e.g., billing and shipping details, transaction history, payment information)
• User-generated content (e.g., comments, photos, posts)
• Communications (e.g., emails, social media interactions, survey responses)
• Information from your device or other apps (e.g., photos, camera content, calendar, fitness app data)
• Health-related information (e.g., health status, Mental, Nutritional)
• Location information (e.g., IP address, mobile device location)

Additionally, information requested in lead and order forms, including contact and payment details, may be collected. While providing us with this information is voluntary, it is essential for the proper functioning of the Services. For instance, not providing your name and email address will prevent you from creating an account. Some of the information we collect, such as health-related data, may be considered “sensitive” under certain laws, and any relevant details are discussed in the Supplemental Privacy Notice.

Information We Collect Automatically

When you interact with collect certain information, including:

• Device information (e.g., IP address, device type, software details)
• Usage information (e.g., interaction timestamps, viewed pages, clicked links, time spent on each page, pre- and post-visit websites or apps, search history, posted content)
• Location information (as described earlier)

Cookies and similar technologies may be used by us and other parties to gather and store this information. Cookies, which are small text files placed on your device by web servers, serve various functions, including aiding in navigation, personalization, analysis, saving preferences, authentication, and enabling certain types of advertising. These cookies may be first-party (set by us) or third-party (set by third parties), and they may be session cookies (deleted when you close your browser) or persistent cookies (remaining on your device longer). Additionally, we may utilize email pixels to track actions like email opens and link clicks in emails you receive from us.

Information We Collect from Other Sources

We may also acquire information about you from alternative sources, including:

• Our affiliates and subsidiaries, when you use or interact with their services
• Log-in services and social network connections (if you access the Services through third-party connections)
• Credit reporting services (for certain service offerings)
• Other third parties (to supplement information collected through other means)

How We Use Your Information

The information we collect serves various purposes, contingent on the type of data and your interactions with the Services. These purposes may encompass:

• Provision and maintenance of the Services, including account registration and business operations
• Personalization of the Services to cater to your preferences
• Analysis and research related to the Services
• Enhancement and improvement of the Services, including the development of new features and products
• Communication with you regarding your account, requested services, customer service interactions, or inquiries
• Advertising and marketing of the Services and other products or services, in accordance with your preferences
• Conducting surveys, sweepstakes, and similar activities
• Maintaining security and preventing fraud
• Verifying your identity or authenticating you
• Compliance with applicable laws, regulations, and legal processes
• Exercising our legal rights, detecting and preventing illegal activity, and safeguarding the rights, property, or safety of Gohealthgenic, our users, employees, and others

We may merge the information collected through the Services with data collected automatically or from other sources, using it in accordance with this Policy. Additionally, we may aggregate or de-identify information in a manner that prevents association with you or your device. Such aggregated or de-identified data may be employed for research and marketing purposes and may be disclosed as needed.

For more information on the use of cookies and similar technologies, please refer to the “Analytics, and Advertising” section below

If you are a resident of the European Economic Area (“EEA”) or the United Kingdom (“UK”), please refer to the EEA/UK Privacy Notice below for comprehensive details regarding our use of cookies.

Analytics

On GoHealthGenic, we and third-party web analytics services, including Google Analytics, employ cookies and similar technologies for analytical purposes when you use our Services. You can find additional information about Google’s analytics practices here. To prevent Google Analytics from utilizing your data for analytical purposes, you have the option to install the Google Analytics Opt-out Browser Add-on, accessible by clicking here. Please be mindful that preferences set through these methods are device and browser-specific. To apply these preferences consistently across different browsers or devices, you will need to install the browser add-on or specify your preferences in each respective browser or device.

Online Advertising

While using our Services, we may permit the utilization of third-party cookies and third-party advertising technologies (e.g., ad networks and ad servers such as Google’s ad services) that rely on cookies and similar technologies to deliver pertinent and targeted advertisements and other content to you, both within our Services and on other websites and applications you may use. These advertisements may be influenced by the content of the page you are currently viewing, automatically collected data, the information you provide, and additional details about you. They may also consider your current and historical online activity across various websites and may be tailored to your interests.

For more comprehensive information on tailored advertising and how you can generally manage the placement of cookies on your computer or mobile browser for personalized advertising purposes, you can visit the Network Advertising Initiative’s Consumer Opt-Out Link and/or the Digital Advertising Alliance’s WebChoices Tool to opt out of receiving tailored advertisements from companies participating in these programs. Please be aware that you may still encounter ads on our Services or advertisements promoting our Services on other websites or applications; however, these ads may not be tailored to your specific interests. It’s important to note that we do not oversee the above-mentioned opt-out links, and we are not responsible for the choices you make using them or their continued availability and accuracy. Preferences configured through these methods are specific to the device and browser in which they are established. To ensure these preferences apply across different browsers or devices, you must indicate your preferences in each specific browser or device.

Mobile App Advertising

When using our Apps or other mobile applications, you may receive customized in-app advertisements. We may collaborate with vendors or other third parties to deliver these ads on mobile applications or for mobile application analytics. Your device’s operating system provides guidance on how to prevent the delivery of tailored in-app advertisements. Please refer to these instructions and check your device settings for further information on managing in-app advertisements. It’s essential to note that we do not have control over the extent to which your operating system allows you to regulate tailored in-app advertisements.

Do Not Track

“Do Not Track” (DNT) is a privacy preference available in certain web browsers, which you can learn more about here. Similar to many other services, we presently do not acknowledge or respond to DNT signals initiated by browsers. Please understand that DNT is distinct from the user “preference signal” referred to in the “Your Rights and Choices” section below. The latter is a browser-based control that signifies whether you wish to opt out of processing your information for particular purposes, such as the “sale” of your information or the disclosure of your information for targeted advertising, as defined under applicable laws.

Should you have any further questions or require additional clarifications regarding our cookie practices or privacy choices, please feel free to reach out to us through the contact information or email us at [email protected]

Disclosure of Your Information

At GoHealthGenic, we may share the data we collect from and about you in the following ways:

Our Team: Our staff, contractors, and other team members access your information as required to provide our Services.

Affiliated Websites and Apps: Information you provide on one of our websites or apps may be shared with our other websites and apps. We may also disclose your information to our corporate partners.

Vendors: We may share or grant access to your information with vendors who offer services on our behalf. These services may encompass website hosting, data storage, analytics, research, marketing, advertising, payment processing, security, data enrichment, content, contests, and similar services.

Advertising: We may exchange specific data with advertising platforms such as Google and social networks like Twitter, Facebook, LinkedIn, and Snapchat. This enables us to target our existing users and customers with highly relevant advertising campaigns. For this purpose, we may share a unique code, such as a hashed email address, with the respective advertising platform to identify potentially relevant audiences for targeted advertising. Services like Google Ads’ Customer Match, LinkedIn Matched Audiences, ID5, Live Ramp, and Facebook Custom Audiences may be used for these campaigns. Additionally, we may facilitate third parties in advertising their own products and services, tailoring these advertisements to individuals based on factors like IP addresses, operating systems, and device types. You might be able to adjust your preferences regarding these practices via our Privacy Settings page or the ‘Your Rights and Choices’ section of our policy.

Business Transfers: In the event of asset sales, mergers, reorganizations, dissolutions, or similar transactions, including negotiations leading up to such events, your data may be included as part of the transferred assets.

Legal Compliance: We may disclose your information if mandated by law or legal processes or if we reasonably believe such disclosure is necessary to (1) comply with legal obligations, (2) safeguard and defend our rights, property, or the safety of our team, users of our Services, or the public, (3) seek legal counsel, or (4) protect against legal liability. This includes disclosures related to fraud prevention.

With Your Consent: If you provide consent for us to disclose your information, we will do so in line with your consent. You retain the right to revoke your consent at any time by emailing us at [email protected] with the subject line “Revoke Consent,” specifying the information and disclosures for which you wish to withdraw consent.

It’s important to note that when you choose to share information through our Services, especially through social media platforms or community forums, other parties may have access to this information. However, such disclosures are not initiated by us.

Your Rights and Choices

Rights Concerning Your Information

Depending on your jurisdiction, you may have certain rights regarding your “personal information” or “personal data,” as defined by applicable law. These rights may include:

Access: The right to access or receive a copy of specific personal information we hold about you.

Information Disclosure: The right to be informed about the categories of personal information we collect or disclose, the sources of this information, the purpose for collecting it, and the parties with whom we share it.

Data Correction: The right to correct inaccurate personal information we hold about you.

Data Deletion: The right to request the deletion of specific personal information we hold about you.

Please note that your jurisdiction of residence may afford you additional or different rights. For instance, you might have the right to object to, restrict, or opt out of certain data processing activities. Please consult our Supplemental Privacy Notice for region-specific rights.

You can exercise these rights in accordance with applicable law by completing our provided form. Additionally, you may have the opportunity to access, correct, or delete certain information via your account with our Services. Keep in mind that certain information may be exempt from deletion under applicable law, as we might need to retain it to fulfill our obligations or protect our legal rights.

Verification of your identity may be necessary for specific requests, and you can designate an authorized agent to make requests on your behalf, following the appropriate procedures. If we rely on your consent for information processing, you can withdraw it at any time by contacting us at [email protected] with the subject line “Revoke Consent,” specifying the information and disclosures for which you wish to revoke consent.

In some jurisdictions, you also have the option to contact your local data protection authority to raise concerns about our practices. However, we encourage you to contact us first to resolve any inquiries or issues.

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Legal Grounds for Processing Personal Data

At GoHealthGenic, we rely on the following legal bases for “processing” personal data as described in Section 1 of our Policy (where “processing” includes activities such as collection, use, disclosure, and other operations involving personal data):

1. Contractual Obligations: We may process personal data to fulfill our contractual obligations to you.
2. Legitimate Interests: In certain cases, we process personal data based on our legitimate business interests, provided that these interests do not override the rights and freedoms of the individuals concerned. This may include activities such as customer service, specific promotional efforts, business analysis and improvement, ensuring the security of our Services, fraud prevention, and addressing legal matters.
3. Legal Compliance: We are obligated to use, share, and disclose information in specific ways to comply with legal requirements. This encompasses the processing of personal data subject to tax, financial, or other governmental regulations.
4. With Your Consent: In instances where required by law or other circumstances, we process personal data with your consent. You retain the right to withdraw your consent at any time by contacting us at [email protected] with the subject line “Revoke Consent,” specifying the personal data and processing activities for which you wish to revoke consent.

Your Rights

Residents of the EEA and UK possess certain rights as listed in the “Your Rights and Choices” section of this Policy. Additionally, in accordance with applicable law, you may have the right to:

1. Receive Your Data: Obtain a copy of the personal data you have provided to us in a commonly used, machine-readable format and, where technically feasible, request its direct transmission from us to another data controller.
2. Restrict Processing: Restrict our processing of personal data under specific circumstances, including situations where the processing is unlawful, we no longer need the data, there is a dispute about its accuracy, or you object to processing based on legitimate interests.

To exercise any of these rights, please utilize the webform, toll-free telephone number, or email address provided in the “Your Rights and Choices” section of this Policy. We may also need to verify your identity before addressing certain requests, as outlined in the “Your Rights and Choices” section of this policy.

If you believe that our processing of your personal data infringes EEA or UK privacy laws, you have the right to lodge a complaint with a supervisory authority, particularly in your habitual residence, place of work, or where the alleged infringement occurred. However, we encourage you to reach out to us initially to resolve any queries or concerns.

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Cookies

At GoHealthGenic, we and other entities may utilize cookies and similar technologies, such as pixels (also known as clear GIFs), to gather data. A cookie, in essence, is a compact text file that web servers position on your device. It’s designed to retain fundamental information and assist websites and apps in recognizing your web browser. Cookies serve multiple purposes, including streamlining your interaction with the Services, enhancing the relevance and personalization of your Service experience, facilitating our analysis of Service usage, preserving your preferences, verifying your identity, and enabling specific types of advertising. Cookies used on the Services can be categorized as either set by us (known as first-party cookies) or by third parties (referred to as third-party cookies). We might utilize both session cookies (which are removed when you close your web browser) and persistent cookies (which remain on your web browser or device for an extended period). Additionally, we may incorporate pixels in the emails you receive from us to track actions like email openings or link clicks.

To modify your cookie preferences more broadly, please refer to the “Help” section of your web browser. It will provide information on adjusting your browser settings to receive notifications when a cookie is being placed or updated, or to entirely block cookies. Any preferences you establish in this manner will solely apply to the particular device and web browser where you configure them. Consequently, if you wish these preferences to be effective when accessing the Services via a different web browser or device, you’ll need to configure these preferences for that particular web browser or device. Keep in mind that if you block or disable specific cookies, it may impact the intended functionality of the Services, potentially restricting your access to particular features or functions. Some cookies are absolutely necessary for the Services to operate; these are referred to as strictly necessary cookies and opting out of them isn’t feasible.

For those residing in the European Economic Area (“EEA”) or the United Kingdom (“UK”), please refer to the EEA/UK Privacy Notice below for comprehensive insights into our cookie utilization.

Our Use of Cookies

EEA and UK law necessitate that we provide you with more detailed information about the types of cookies we use on our Services:

1. Strictly Necessary Cookies: These cookies are vital for you to utilize our Services. They enable essential functions such as browsing our Services, shopping activities, and payment processes. Disabling them may restrict your access to specific parts of our Services and impact services like shopping and payments. Additionally, these cookies contribute to the safety and security of our Services.
2. Preference Cookies: Preference cookies store information such as your preferred country, language settings, login data, and website preferences. They enhance your browsing experience by recalling previous choices, like saved country/language preferences, or by personalizing your experience with relevant information. They can also recognize your device, reducing the need to provide the same information repeatedly.
3. Performance Cookies: These cookies collect data on how you use our Services, including page visits. They ensure a high-quality experience by monitoring page load times, site responsiveness, and error messages.
4. Targeting/Advertising Cookies: These cookies gather information about your use of our Services to enhance your experience and deliver more relevant content and advertising. They are also used for customer satisfaction surveys. Some of these cookies come from third parties that collect data about users of our Services to provide interest-based advertising, both on our Services and other online platforms. These third parties gather internet browsing data (e.g., visited websites, visit times) across different websites and over time deliver ads (from us and other companies) based on users’ online activities (known as “interest-based advertising”) on our Services and elsewhere on the internet.

We hope this information provides clarity on our data processing and cookie usage practices